Thank you for shopping with trailerpool.store. We are committed to ensuring your satisfaction with your purchase. If you are not completely satisfied, please review our Refund and Returns Policy below.
1. Returns
Eligibility for Returns
- Timeframe: You may request a return within 30 days from the date of purchase.
- Condition: Items must be unused, in their original condition, and in the original packaging with all tags attached.
- Non-Returnable Items: Certain items, including personalized products or perishable goods, may not be eligible for return. Please review the product description for any restrictions.
Return Process
- Contact Us: Before returning an item, please contact our Customer Service at info@trailerpool.store to initiate the return process and obtain a Return Merchandise Authorization (RMA) number.
- Packaging: Securely package the item to prevent damage during shipping. Include your original receipt or proof of purchase.
- Shipping: Ship the item to the address provided by our Customer Service. Unless the return is due to a defect or an error on our part, you are responsible for the cost of return shipping.
2. Refunds
Refund Procedure
- Inspection: Once your return is received, we will inspect the item and notify you of the approval or rejection of your refund.
- Processing: If approved, your refund will be processed back to your original method of payment. Please allow 7–10 business days for the refund to appear on your account.
- Shipping Charges: Original shipping charges are non-refundable unless the return is due to a defect or error on our part.
Partial Refunds
- Partial refunds may be granted in cases where the item is not in its original condition, is damaged, or missing parts for reasons not related to our error.
3. Exchanges
If you wish to exchange an item for a different size, color, or model, please contact us at info@trailerpool.store. Exchanges are subject to product availability and may require a return of the original item.
4. Damaged or Defective Items
If you receive a damaged or defective item:
- Immediate Contact: Please contact us immediately at info@trailerpool.store.
- Evidence: We may request photographic evidence of the damage or defect.
- Resolution: Upon confirmation, we will arrange for a replacement or provide a full refund, including any applicable shipping costs.
5. Contact Information
For any questions regarding our Refund and Returns Policy, please contact us at:
Address : R. Prof. Reinaldo dos Santos 15A,
1500-420 Lisboa, Portugal
Email : info@trailerpool.store
Phone : +31644503259
6. Policy Changes
We reserve the right to modify or update this Refund and Returns Policy at any time. Changes will be posted on our website with an updated effective date. Your continued use of our services following any changes constitutes your acceptance of the revised policy.
Disclaimer: This Refund and Returns Policy is provided for informational purposes only and does not constitute legal advice. Please consult with a legal professional to ensure that your policies comply with applicable laws and regulations.
Thank you for choosing trailerpool.store. We appreciate your business and strive to provide you with the best possible service.